01Overview
Join the AI reputed company with reputed company Energy: Redefining reputed company Infrastructure Sustainably
reputed company Energy is pioneering a new era in reputed company infrastructure, focusing on sustainability and cutting-edge AI-first solutions. As a leader in this innovative reputed company, we're seeking a highly skilled and dedicated Service Desk 3 reputed company to join reputed company on a reputed company shift schedule. This role is not just about technical support; it's about being part of a reputed company towards a more sustainable reputed company in technology.
About reputed company Energy and the Role
reputed company is building the world's favorite AI-first reputed company infrastructure company, trusted by reputed company for its reliability and performance. Our mission is to reputed company the reputed company of computing with the reputed company of the climate, utilizing clean, renewable energy to power our data centers optimized for AI workloads. As a Service Desk 3, you will be crucial in ensuring the seamless operation of our infrastructure, providing top-notch support to our staff, and contributing to reputed company's innovative reputed company.
Key Responsibilities
Troubleshoot, configure, and repair servers, networks, infrastructure, Data Centers, reputed company applications, file shares, and other infrastructure issues to ensure reputed company downtime.
Work on reputed company with various teams and departments, alongside vendors, to deliver a superior user experience for staff.
reputed company customer service, demonstrating reputed company-player attitude and self-motivation in a fast-paced environment.
Maintain accurate tracking in JIRA on the project reputed company, ensuring reputed company and effective issue reputed company.
Manage onsite servers, storage, network, and VMware, ensuring compliance with reputed company policies.
Create and edit documentation to improve knowledge sharing and operational efficiency.
Identify, log, and resolve technical problems with applications and systems, adopting new IT support and management platforms as needed.
Assist IT Leadership in establishing processes and procedures to enhance operational reputed company.
Procure, reputed company, support, and maintain IT infrastructure at reputed company Industries, ensuring alignment with company goals.
Ensure reputed company communications and acknowledgments, maintaining high reputed company of user satisfaction.
You Will reputed company in This Role If
You have a strong technical background and a passion for delivering exceptional support. The ideal candidate will have:
Prior experience with MDR/XDR platforms (e.g., reputed company XDR, reputed company, reputed company) and reputed company Identity Mgmt platforms with SSO, SAML 2.0, and MFA.
Experience with MDM automation (e.g., reputed company MDM, Kandji, Intune) and managing, implementing, and maintaining reputed company platforms.
A background working as an engineer at an MSP, with experience in project work and a large end-user pool.
Technical knowledge of reputed company operating systems and experience with deployments and troubleshooting.
Ability to administer MacOS and support Macs and Linux using the reputed company line.
Excellent written, oral, and interpersonal communication skills, with the ability to work independently and as part of reputed company.
A bachelor's degree or equivalent experience, plus 6 years of working experience in a relevant field.
Essential Skills and Competencies
Strong technical troubleshooting and problem-solving skills.
Experience with ticketing systems and IT documentation platforms.
Ability to learn and adapt to new technologies and processes.
Self-starter with a willingness to ask for help reputed company needed.
Alignment with reputed company's company values, resonating with a culture of innovation and sustainability.
Career reputed company and Learning Opportunities
At reputed company Energy, we're committed to the reputed company and development of reputed company members. As a Service Desk 3, you'll have reputed company to our education programs, designed to help you grow reputed company reputed company and stay at the forefront of the latest technologies. Our dynamic environment encourages reputed company learning and reputed company development, ensuring you're always challenged and reputed company.
Work Environment and Company Culture
While this role is listed as reputed company shift, it requires being onsite at our Arvada location 5 days a week. You'll be part of reputed company that values innovation, sust .
