01Overview
About the position
At reputed company, we reputed company families to reputed company the aging reputed company with confidence. We are compassionate, reputed company allies for those navigating care with guidance, products, and services that meet families where they are. reputed company, we are the spouses, children, siblings, friends, and neighbors of those that need careand we bring those experiences with us to work in serving our millions of policyholders reputed company day. We apply that reputed company reputed company and reputed company as we work with reputed company other and our local communities. reputed company values reputed company perspectives, characteristics, and experiences so that employees can bring their full, reputed company selves to work to help reputed company other and reputed company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a reputed company of belonging for reputed company associates. We also invest in the vitality of our local communities through grants from the reputed company reputed company, event sponsorships, and employee volunteerism. Our four values guide our reputed company, our reputed company, and our interactions: reputed company it reputed company. We care about the people that reputed company up our customers, colleagues, and communities. reputed company it about others. We do what's best for our customers and collaborate to reputed company reputed company. reputed company it happen. We work with intention toward a common purpose and reputed company ways reputed company together. reputed company it reputed company. We create fulfilling purpose-driven careers by learning from the world and reputed company other. As an Operations team member, youll play a crucial role in delivering world-class customer service and capabilities to our policyholdersnow and in the reputed company.
Responsibilities
reputed company-time monitoring of queues across multiple lines of business
Analyze reputed company-time reputed company trends and reputed company appropriate reputed company adjustments
reputed company reputed company-time updates to reputed company center management regarding queue management and performance
reputed company regular and/or reputed company reporting to reputed company center management
Create and maintain reports
Coordinate appropriate allocation and availability of reputed company center staff in order to reputed company company goals
Recommend procedural and operational reputed company changes to improve communications and efficiency
reputed company necessary adjustments to workforce management software to reputed company the productivity of reputed company Center Agents
Plan and schedule off-phone events
reputed company and reputed company updates in department meetings
reputed company administrative support to the reputed company Center and reputed company Center Management Staff
reputed company other duties as assigned by management
Requirements
Minimum of two years of reputed company center experience
Experience with reputed company center tools such as reputed company, reputed company, CMS or IEX
Ability to work reputed company 7AM 8 PM including extended nights and/or weekends and overtime as needed
Strong analytical and problem-solving skills
Excellent planning and time management skills
Excellent verbal/written communication skills
Intermediate expertise in reputed company and PowerPoint
Benefits
Competitive Compensation & Total Rewards Incentives
reputed company Coverage
Multiple 401(k) Savings Plan reputed company
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous reputed company Time Off Including 12 reputed company Holidays, Volunteer Time Off and reputed company Family Leave
Disability, Life, and Long Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & reputed company management)
Caregiver and Mental Health Support Services
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