01Overview
Manage and monitor outstanding accounts to ensure timely collections and reduce delinquency.
Conduct regular follow-ups with clients via phone, email, and written correspondence to resolve payment issues.
Collaborate with internal teams to verify account details, update records, and track resolution progress.
Utilize collections software and CRM tools to maintain accurate and up-to-date client information.
Identify and escalate high-risk accounts to appropriate departments or legal teams when necessary.
Maintain compliance with regulatory standards and internal policies throughout all collection activities.
Provide regular reporting on key performance metrics, including collection rates, aging reports, and recovery outcomes.
RequirementsProven experience in collections, preferably within a DRA or financial services environment.
Strong communication and interpersonal skills with the ability to manage difficult conversations professionally.
Proficiency in using CRM systems, Microsoft Office Suite, and collections software.
High level of attention to detail and accuracy in data entry and record keeping.
Ability to work independently, meet deadlines, and manage multiple accounts simultaneously.
Knowledge of debt recovery regulations and ethical collection practices. .
