01Overview
About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, youre in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation cant happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
Need a operation manager who can centrally drive following:
Creating, ensuring adherence, and constantly revising Operation processes and Strategy Rolling out and driving adherence to the process and strategy with team members.Collaborating and interacting with other departments such as sales , credit ,finance and collections etc. Publishing management information, Presentations, dashboards, trend charts in Excel and other company data visualization toolsOwning and managing adherence to processes and procedures for operations as per the company policiesManaging operations through agency and on roll employees Managing customer care department
Key Responsibilities
Responsible for:
Ensuring adherence to processes and policies as per company and regulatory guidelines.Implementation of operations strategy with teams and tracking complianceReporting and analysis of the portfolio data with segmentation and stratificationConsolidated presentations for senior managementManaging operation agency and on roll employees, coordinating with Field teams including its Service levelsResponsible for processes at Head office related to Audit and compliance activities.Handling customer care. Resolving external and internal customer queries within time lines definedManaging Operations projects , user acceptance testing , vendor managementPayment application (Incoming and outgoing)
Experience Required
Ease of working with, understanding, and remembering operations metrics and numbersExpertise in Data reporting, stratification, segmentation, and AnalysisExpertise in creating trend charts, data visualization to display the required dataExperience in creating operations strategy preferably in NBFC industryExposure to Captive finance Excellent communication skills in terms of working with senior management and managing communications with Field teamsUnderstanding of overall NBFC business and its functionsUnderstanding of customer care roles and responsibilities
Preferred Qualifications
Education-
Minimum qualification: Graduate
Professional Qualification-
MBA(preferred )
Experience
Require 10+ years of overall experience in handling retail operations
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
Benefits
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
Flexible work arrangementsSavings & Retirement benefitsTuition reimbursementParental leaveAdoption assistanceFertility & Family building supportEmployee Assistance Programs Charitable contribution matching and Volunteer Time Off
