01Overview
Job Requirements
Scope of the role -
Responsible for driving store performance, operational excellence, and sales growth
across the retail network through process standardization, digital enablement, and
data-driven decision-making
2. Job Profile & Key Deliverables
Retail Operations & Transformation
Drive retail excellence initiatives to improve store productivity and
operational efficiency
Monitor store performance through audits, SOP adherence, and defined KPIs
Standardize processes to ensure consistent execution across all stores
Sales & Revenue Growth
Drive revenue contribution through CRM, loyalty programs, and alternate
sales channels
Lead in-store and retail marketing initiatives to improve conversion and sales
performance
Build and scale alternate sales channels such as Shoppers Stop, Try@home,
Pop-ups
Digital & CRM
Drive adoption and effective usage of CRM and retail technology platforms
Identify system gaps and collaborate with tech teams to implement
enhancements
Leverage data and dashboards for performance tracking and decision-making
Drive digital platforms like Salesforce, Wooqer, Salesbuddy & drive new tech
interventions for the team
Planning & Commercials
Lead sales forecasting, budgeting, and annual business planning
Plan and execute promotions, seasonal campaigns, and in-store activations
Track performance against targets and drive corrective actions
People & Capability Development
Drive frontline productivity through incentive programs and performance
management
Work Experience
The candidate should have prior experience in Retail operations
Minimum work experience of 5 years+
Proficiency in analytical skills, and should be comfortable with Excel &
Powerpoint
Should have the right attitude and be able to navigate and build seamless
working relationships with other teams as this role needs collaboration with
other teams.
Should be able to think on his / her own and drive initiatives and tasks with
minimum or no supervision. Should be a great self-starter .
