01Overview
Relationship Manager - Retail Target Achievement & Business Generation Loan Sourcing Volume: Meet or exceed monthly and quarterly targets for login, sanction, and disbursement volume. Value & Mix: Achieve target portfolio volume broken down by prime, affordable housing, or high-ticket mortgage products. Fee Income: Generate revenue through processing fees, login fees, and cross-selling insurance or related financial products. [ 1 , 2 , 3 , 4 ] Channel & Market Development Channel Expansion: Build and maintain networks with builders, real estate agents, developers, and direct-sales associates for lead generation. Market Penetration: Identify new micro-markets, residential projects, and corporate accounts to pitch home loan schemes. Relationship Management: Conduct regular meetings with key connectors to secure repeat and referral business. [ 1 , 2 , 3 ] File Processing & Portfolio Quality Initial Verification: Check customer documents for basic eligibility, KYC compliance, and income authenticity before login. File Turnaround Time (TAT): Minimize time taken from lead generation to file login and final sanction coordination. Credit Quality & Risk: Ensure low delinquency risk by vetting customer profiles accurately and adhering to bank lending policies. [ 1 , 2 , 3 ] Customer Service & Reporting Customer Satisfaction: Guide applicants clearly through interest rates, eligibility, and repayment terms. Grievance Resolution: Address pre-disbursement and post-disbursement service issues promptly. Sales Reporting: Maintain accurate daily logs of pipeline, conversions, and market feedback using CRM tools. .
