Retail Sales Officer- Luxury Sales (Bengaluru)

- Education: Graduate - Relevant Experience: 3-5 years in the Jewelry/Apparel/Fashion Accessories/Similar sector with 2-3 years in a position of similar responsibility. - Behavioural Skills:Customer Centricity - Delivers Results - Nurtures Relationships - Passionate about our Categories & Products - Good communication skills - Knowledge:Sales/retail experience - Digital Savvy Process Contributions & Outcomes: - Sales: Receive and engage with customers to understand their requirements. - Introduce various product offerings and facilitate customer buying decisions. - Prepare estimates for selected products and complete sales transactions. - Process Outcome: Achieve category-wise sales targets for the allocated section. - Assist customers with sales returns or repair work. - Performance Measure:Store operating policy adherence - Increase in customer satisfaction score - Increase in revenue - Sales: Retail Operations: Store ManagementAdhere to standard operating procedures in the store. - Adhere to cost-saving practices undertaken in the store. - Count and maintain a daily account of stock by managing records of opening and closing stock in the allocated section. - Report sold stock and ensure stock replenishment. - Ensure proper and attractive display of products at the appropriate counter. - Transfer stock to the locker at the close of the day. - Maintain the safety of products displayed to customers and promptly communicate any potential theft to superiors. - Monitor dead stock and liaise with the store manager to minimize it. - Develop and maintain relationships and a network with competitors to leverage leading practices & learning to improve store-level processes. - Process Outcome: Effective store management. - Performance Measure: Adherence to policies. - Sales: Retail Operations: Feedback ManagementCollate and relay customer feedback to corporate teams (e.g., merchandising, retail operations) to improve customer satisfaction and store ratings. - Process Outcome: Established feedback mechanism. - Performance Measure: Increase in customer satisfaction score. - Retail Operations: Field Sales Operations Management: Customer Complaint ResolutionManage customer queries and complaints as per company guidelines. - Process Outcome: Effective complaint resolution. - Performance Measure: Customer satisfaction scores. .