01Overview
Job Title: Operations Partner Engagement & Quote ManagementLocation: Noida (In-person)Shift Timing: 2:00 PM 11:00 PM ISTExperience: 35 years (minimum 3 years in renewals, retention, customer success, or inside sales within IT/SaaS/software industry)Industry: SaaS / Software / ITType: Full-time (Non-sales role)Role OverviewWe are seeking an operations professional to manage partner engagement, quote creation, and renewal coordination in the SaaS/software industry. The ideal candidate will have strong experience in contract review, pipeline forecasting, and customer/partner collaboration to ensure timely and accurate renewals.Key ResponsibilitiesPartner Coordination: Engage with channel partners to collect purchase orders (POs) and renewal quotes from customers.Quote Creation:Read and interpret contracts to prepare accurate quotes.Ensure all pricing, terms, and conditions are correct before submission.Customer Engagement:Handle customer queries related to renewals, quotes, and contract terms.Ensure timely follow-up for quote/PO collection to close renewals on time.Collaboration: Work closely with account managers, inside sales teams, and partners to achieve retention goals.Pipeline Management: Forecast renewal pipelines, track progress, and address delays or risks.Retention Focus: Support customer retention targets through timely renewal processing and partner engagement.Required Skills & Qualifications35 years of relevant experience in the IT/SaaS/software industry.At least 3 years in renewals, retention, customer success, or inside sales roles.Strong ability to read and interpret contracts for accurate quote preparation.Experience in quote creation and purchase order management.Proficiency in CRM tools (e.g., Salesforce) and quoting tools.Strong communication and interpersonal skills for customer and partner interaction.High attention to detail and organizational skills.Ability to forecast and track renewal pipelines effectively.Team player with strong collaboration skills.Success Metrics100% accuracy in quote creation.Timely closure of renewal pipelines.On-time collection of quotes/POs from customers.Effective collaboration with internal and external stakeholders. .
