01Overview
About Us:
India's travel industry meets at our shows. OTM Mumbai is certified by NielsenIQ as the leading travel trade show in India & Asia, the TTF series has connected the trade since 1989, BLTM leads in business and MICE travel, WTE takes Indian sellers to the Americas. Nine shows, thousands of exhibitors, one question we now want answered with data: who should be exhibiting with us again and why aren't they
We are creating a new role at the centre of our sales engine. You will own the account universe across 18+ years of exhibitor data, build the single source of truth our sales teams sell from, and run the analytics behind a major retention and win-back programme adopted at board level. You will work directly with the Director of Sales and the Chairman's office, with modern AI tooling as a core part of the job we use it daily and expect you to.
You will:
Own CRM data quality: deduplication, account merging, canonical naming across HubSpot and legacy recordsProduce the quarterly lapsed-account and win-back lists every sales vertical works fromTrack retention, second-edition conversion, and campaign performance against control groupsMaintain rate governance data (realised rates, floors) for our commercial programmesBuild dashboards and briefs that leadership actually uses clarity over volume
You bring:
25 years in revenue operations, sales analytics, CRM administration, or similarStrong Excel/Google Sheets; HubSpot (or comparable CRM) experience preferredComfort with messy real-world data and the persistence to make it cleanWorking fluency with AI tools (ChatGPT/Claude/Perplexity) for analysis or the appetite to get there fastA sceptic's eye: you check totals before you present them.
Interested candidates can apply through this job post. Immediate joiners preferred.
