01Key Responsibilities
Daily Operational Oversight:
Oversee all assigned work queues, ensuring timely and accurate claim followup, including denials, noresponse claims, appeals, edit WQs, and aged accounts, consistent with SOPs.
Monitor account distribution to ensure balanced workloads, proper aging, and priority handling for highvalue or timesensitive claims.
Review escalated or complex claims requiring supervisor intervention, including those related to Californiaspecific regulations (e.g., DMHC, MediCal, CCS, workers comp variations).
Staff Leadership:
Lead, coach, and evaluate AR Representatives to meet productivity, quality, and accuracy standards.
Conduct regular 1:1 meetings, team huddles, and performance discussions.
Assist with onboarding, workflow training, and ongoing competency development.
Support disciplinary action or escalation as needed.
Cross-Functional Collaboration
Work closely with AR Managers, Directors, and Client Delivery leadership to escalate payer issues, recommend process improvements, and support clientfocused outcomes.
Participate in leadership or operational meetings as needed.
Qualifications
Required
3+ years of experience in healthcare Accounts Receivable, including followup, denials, and appeals.
At least 12 years of AR team lead or supervisor experience.
Strong understanding of revenue cycle processes, billing workflows, and payer behavior.
Proficiency with EHR and billing systems (Epic preferred), Microsoft Excel, and workflow reporting tools.
Excellent communication, time management, and organizational skills.
Preferred
Handson AR experience with California payers and billing standards.
Experience supporting large, multifacility health systems.
Bilingual (English/Spanish)
Experience in complex denial management environments.
Located in California or Texas.
Ability to travel to Mexico to support training and onboarding.
For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.
Our People and Culture
At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a Positive Impact. We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered.
Join Impact Advisors and make a real difference in healthcare.
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