01Overview
Role & responsibilities
Demonstrate developing knowledge of the structure of the systems and modules used in service delivery in the specific area and the Automation Drive Suit & DGEM Tech offer
Have good knowledge of the process, policies and desk top procedures within their engagement
Identify simple ideas that add value to day-to-day operations or tasks and makes improvements to process within own area of remit
Manage customer queries and dispute resolution
Prepares payment batches and post to correct companies
Applies payment and code correctly to ensure line item payment & reconciliation.
Ensure that the daily activities within his/her responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets.
Receive invoices, perform necessary validations and execute transactions with timeliness. Verifies and processes system invoices as well as requests for payment.
Process payment run including check, EFT, ACH, wire transfers and other source payments
Establish and maintain a robust governance framework for the RTR, FP&A & PTP process
Define standard operating procedures (SOPs), policies, and control guidelines
Ensure alignment with organizational and regulatory requirements (GAAP/IFRS, SOX) .
