01Overview
Roles and Responsibility
Provide technical support and troubleshooting for SAAS backup solutions.
Collaborate with cross-functional teams to resolve complex technical issues.
Develop and maintain documentation of technical procedures and solutions.
Analyze and resolve technical problems efficiently.
Communicate effectively with customers and internal stakeholders.
Stay updated with new technologies and industry trends.
Job Requirements
Strong understanding of SAAS backup solutions and technical support principles.
Excellent problem-solving and analytical skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Strong communication and interpersonal skills.
Experience with technical documentation and collaboration tools.
Familiarity with industry-standard protocols and technologies.
Commvault Cloud: Backup & Recovery, Cloud Replication, Disaster Recovery, Endpoint Protection, VM Protection, SaaS Protection, Dynamics 365 Protection, Security & Threat Analysis
Microsoft 365: Exchange Online, SharePoint, OneDrive for Business .
