01Key Responsibilities
Be the Face of WhatConverts: Serve as the primary point of contact for new customers during the onboarding process, answering immediate questions, and establishing positive customer relationships. Onboarding and Support: Host onboarding calls, support sessions, and product demonstrations to ensure new customers can effectively use our product. Analytical Review: Conduct analytical reviews of customer usage during trial periods, identifying opportunities to optimize product adoption and ensuring customers gain maximum benefit from our solution. Collaboration and Communication: Work closely with the Support and Sales teams to provide assistance with support requests, sales inquiries, and upselling opportunities. Problem-Solving and Innovation: Develop and execute creative, customer-focused solutions to complex problems, leveraging your technical expertise and product knowledge. Customer Success: Foster long-term customer relationships by providing exceptional support, guidance, and training to ensure product adoption and satisfaction. Requirements and Qualifications: Essential Qualifications: Location: Must be located in the EST time zone. Experience: 2+ years of experience in a combination of corporate onboarding and technical support roles, with previous SaaS experience required. Technical Skills: Strong knowledge of bolthires Analytics or similar web analytics experience; prior hands-on experience working within a CRM. Communication: Strong written and verbal communication skills, with the ability to analyze problems and develop creative solutions. Time Management: Strong time management and data organization skills, with the ability to prioritize tasks and meet deadlines. Preferred Qualifications: Frontend Development: 2+ years of experience working with a modern frontend stack (JS, React, etc.). Sales Experience: Previous experience in a sales-related role. Analytical Skills: Experience with data analysis and interpretation. What We Offer: Company Benefits and Perks: Remote Work: As a remote-first company, we empower our team members to work agilely and accomplish more in a shorter amount of time. Immediate Impact: Make a direct impact from day one, working on projects independently and contributing to our success. Health and Wellness: We offer premium medical insurance plans, dental and vision insurance, and cover 100% of the premium bolthires for individual employee coverage under selected base plans. Employee Support: Access to an Employee Assistance Program (EAP) providing counseling, legal, debt management, and travel assistance services. Time Off: Flexible time off and competitive PTO plans, with additional rewards for long-term employees. Diversity and Inclusion: A positive, supportive, and inclusive work environment that values diversity and promotes equal opportunities. Career Growth and Learning Benefits: At WhatConverts, we prioritize employee growth and development. As a SaaS Onboarding & Implementation Specialist, you will have opportunities to: Develop Technical Expertise: Enhance your technical skills and product knowledge, becoming an expert in our solution. Advance in Your Career: Take on new challenges and responsibilities, with opportunities for career advancement and professional growth. Collaborate with Cross-Functional Teams: Work closely with Sales, Support, and other teams to drive customer success and product adoption. How to Apply: If you are passionate about delivering exceptional customer experiences, driving product adoption, and working in a dynamic SaaS environment, we encourage you to apply for this exciting opportunity. Before submitting your application, we recommend: Learning about WhatConverts: Visit our website ( to learn more about .
