01Key Responsibilities
Client Onboarding:Lead the end-to-end onboarding process for new clients, ensuring a smooth transition from sales to implementation.Collaborate with sales, customer success, and technical teams to gather client requirements and expectations.SaaS Product Expertise:Develop a comprehensive understanding of our SaaS products, with a focus on healthcare solutions.Provide guidance to clients on product features, customization options, and best practices.Training and Support:Conduct training sessions for clients on the effective use of our SaaS products.Provide ongoing support to clients, addressing any issues or concerns during the onboarding process.Client Communication:Serve as the primary point of contact for clients during the onboarding phase.Communicate progress, updates, and any potential issues to clients in a clear and timely manner.Continuous Improvement:Gather feedback from clients and internal teams to identify opportunities for process improvement.Work collaboratively to enhance the onboarding experience and streamline processes.Qualifications:Proven experience in SaaS product onboarding, with a focus on US/UK Market.Strong project management skills and attention to detail.Excellent communication and interpersonal skills.Availability to work during the US shift to provide timely support to North American customers.Why Adit We trust our people and offer completely remote opportunities. Flexible work schedules for better work-life balance. Group of 350 Agile, Smart and Dynamic IT Professionals. Supportive and collaborative work environment. 5 days working company (Monday - Friday). All weekends are Off! Great working and learning environment Company Sponsored Insurance of up to 10 Lacs! .
