01Responsibilities
Act as the technical escalation point for complex SailPoint incidents, service requests, defects, and production changes.
Lead end-to-end troubleshooting across SailPoint, source systems, target applications, databases, APIs, virtual appliances, and network dependencies.
Perform detailed RCA for recurring or high-impact incidents and track corrective and preventive actions through completion.
Design and implement advanced rules, workflows, transforms, certifications, roles, policies, connectors, tasks, reports, and API integrations.
Manage application onboarding and change activities, including technical assessment, configuration, testing, deployment, rollback, and hypercare.
Review L2 solutions and changes, provide technical guidance, and ensure adherence to security, audit, and operational standards.
Coordinate with clients, application owners, infrastructure teams, and SailPoint support to restore service and resolve product defects.
Drive automation, monitoring, knowledge management, and .
