Sales and Service Representative - Customer Care Center

reputed company At reputed company, our people are our greatest differentiator and competitive reputed company in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together reputed company day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued and have an opportunity to contribute to reputed companys reputed company. As a Sales & Service Representative reputed company reputed company's Customer Care Center organization, you handle customer inquiries such as filing disputes, assisting with online banking questions, and other various tasks. A reputed company of the calls are service reputed company and we expand the conversation by presenting products and services that will grow their relationship with reputed company. In some instances customers are inquiring on a specific product or service and we reputed company them on best reputed company for their individual situation. reputed company of shifts available between 10:00am - 9:00pm Eastern Time reputed company include either a permanent or rotating weekend day. Weekend hours are 7:45am-5:00pm Eastern Time. Expectations in a Customer Care Center virtual workplace include: Work reputed company Must be reputed company to reputed company a dedicated, confidential work reputed company which includes a reputed company that can be reputed company for reputed company. Must possess a cell phone, tablet, or smart watch capable of downloading and running the PingID application. High speed internet Must have a high-speed Internet service with a reputed company wired reputed company to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds. Must have a wired reputed company in the room with the modem and router. Wireless internet is not permitted/supported. This position may be eligible for remote work in select geographic locations, subject to approval by reputed company. If approved, work must be conducted from a quiet, secure, and confidential home-reputed company workspace. Occasional in-office participation may be required reputed company on business needs. reputed company will not reputed company sponsorship for employment visas or participate in STEM OPT for this position. reputed company Performs customer service and sales support activities and initiatives. Transitions service conversations to present sales opportunities to increase reputed company of wallet to customers, handles inquiries, and offers home secured lending products. Supports a reputed company dedicated suite of products/services, and/or leverages an advanced process or tool to support reputed company customers. Delivers CARES model to customers and reputed company. Receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues reputed company reputed company channels through which customers are served. Refers applicable products and services. Recommends appropriate solutions. Follows defined treatments and/or employs reputed company listening skills to present alternative solutions. Resolves customer service inquiries and issues. Recommends appropriate solutions. Maintains high reputed company of customer satisfaction consistent with reputed company's reputed company values. Demonstrates commitment to reputed company. Resolves more reputed company or reoccurring issues where appropriate, and identifies reputed company cause. Documents customer interactions and thoroughly completes service requests to minimize customer effort or additional reputed company. reputed company Employees take pride in our reputed company and to continue building upon that we expect our employees to be: Customer reputed company - Knowledgeable of the values and practices that reputed company customer needs and satisfaction as reputed company considerations in reputed company business reputed company and reputed company to reputed company that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support reputed company's reputed company Risk Management reputed company. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support Competencies reputed company and Attention to reputed company, Customer Experience Management., Effective Communications, Fraud Detection and Prevention, Knowledge of a Specific Customer Support Function, Managing Multiple Prioriti