01Overview
Job Purpose
Manage and drive sales operations through Direct Channel including builders, connectors, brokers and references. Lead the Sales Officer team to achieve business targets, ensure customer satisfaction, maintain portfolio quality and coordinate with internal stakeholders for smooth sales operations.
Key Responsibilities
- Drive Home Loan / Affordable Housing business through direct sourcing channels
- Manage builder, broker, connector and DSA relationships for business generation
- Guide and support Sales Officers to achieve branch sales targets
- Monitor lead generation, login, sanction and disbursement processes
- Coordinate with Credit, Operations and Risk teams for smooth processing and faster TAT
- Ensure portfolio quality and control delinquency / NPA
- Resolve customer queries and maintain solid customer relationships
- Track market trends, competition and business opportunities
- Drive cross-selling of financial products
- Prepare and maintain MIS reports and sales performance data .
