01Overview
Job Summary
Key Responsibilities1. Business Development & Sales
- Identify and develop new business opportunities in the freight forwarding and logistics sector.
- Generate current leads through market visits, references, networking, industry databases, and other sources.
- Identify potential importers, exporters, manufacturers, traders, distributors, and corporate customers.
- Develop and maintain a strong customer pipeline and regularly follow up on prospective customers.
- Conduct customer visits and understand their import, export, freight, and logistics requirements.
- Promote the company's Air Freight, Sea Freight, Customs Clearance, Transportation, and other logistics services.
- Prepare and submit competitive quotations in coordination with the Pricing and Operations teams.
- Negotiate rates and commercial terms with customers within approved company guidelines.
- Convert enquiries and quotations into confirmed business.
- Achieve monthly, quarterly, and annual sales and GP targets.
2. Customer Relationship Management
- Build and maintain long-term relationships with existing and prospective customers.
- Regularly meet customers to understand their business requirements and upcoming shipments.
- Identify opportunities for repeat business, cross-selling, and up-selling.
- Handle customer queries and coordinate with internal teams for timely resolution.
- Collect customer feedback and ensure a high level of customer satisfaction.
- Monitor customer accounts and identify opportunities to increase business volume.
3. Freight Forwarding Coordination
- Understand customer requirements related to Import and Export shipments.
- Coordinate with Operations, Pricing, Documentation, Customs Clearance, and Transportation teams.
- Obtain freight rates from shipping lines, airlines, agents, and other service providers as required.
- Ensure quotations are submitted to customers accurately and within the required timeline.
- Follow up on shipment confirmations and ensure prop .
