Sales officer/ Senior Sales Officer (Delhi)

Title: Senior Sales Officer / Sales Officer HORECA Location: Store Operations Department: Sales and Customer Development Reports To: Assistant General Manager - Sales MAJOR RESPONSIBILITY Build and maintain strong professional customer relationship, focusing on the unique needs of HORECA clients. Actively gather and provide key customer insights to drive CPWIs growth in this segment, taking a lead role in understanding client demands and delivering tailored food service solutions to meet their advanced culinary requirements. SPECIFIC DUTIES AND JOB FUNCTIONS 1. Drive growth within the assigned geography by focusing on establishments in the HORECA segment. 2. Responsible to visit customers as per daily journey plan in order to build and maintain relationship with customer, influence their buying behavior and grow theirspending while ensuring focus is maintained on high margin products. 3. Target onboarding of new customers in the HORECA segment to meet both customer count and value targets, contributing to the growth of premium- focused offerings. 4. . Promote and develop sales of specific CPWI products/categories tailored to the advanced culinary needs of HORECA customers. 5. Gather and understand market information from customers/ competition and share same with related stake holders in CPWI. 6. Be the champion of customer information; work closely with the customer to understand their business and direction to be able to identify CPWIs business prospect with the changing customers needs. 7. Work closely with Reception/Customer service team to ensure customer data accuracy upon membership application; ensure that data adjustment is done according to procedure with respective approvals from related parties 8. Recover customer satisfaction from dissatisfied customers by professionally handling complaint as per procedure and guideline provided. 9. Ensure daily reports are submitted as per process. Keeps up to date with the MIS and analyses necessary reports to adopt the sales strategy in assigned zone as per business plan. 10.Ensure adherence to Company SOPs and highlight if any gaps are observed in implementation. 10. Perform any other duties as may be assigned by the respective line manager. SKILLS REQUIRED Education and/or Job Experience Requirements 11. Graduate/Diploma of Hotel Management, F&B;, culinary or related courses Core Competency 12. Accountable and Responsible 13. Resilient 14. Culinary knowledge 15. Analytical skills 16. Influencing and persuasion skills 17. Team-player Technical Competency 18. Basic computer knowledge .