01Key Responsibilities
Understand and track errors/issues faced by the internal team (135 + users) in the CRM system.
Coordinate with the CRM development partner team for resolution of errors/issues in minimum time.
Collaborate with third-party agencies for mystery shopping activities.
Analyze reports shared by third-party agencies and ensure alignment with company policies.
Maintain effective communication across internal teams and external partners for smooth operations.
Manage, organize, and maintain operational data and reports
Required Skills & Qualifications:
Strong communication skills, especially in English (verbal and written).
Ability to coordinate with multiple stakeholders and ensure timely resolution of tasks.
Good analytical and problem-solving skills.
Basic knowledge of CRM systems and reporting will be an added advantage.
Proficiency in MS Excel
Key Competencies:
Attention to Detail: Ability to identify, track, and resolve operational issues effectively.
Time Management: Skilled at prioritizing and handling multiple tasks under deadlines.
Teamwork & Collaboration: Works well with internal teams and external partners.
Accountability: Takes ownership of assigned responsibilities and delivers results.
Adaptability: Flexible to work in a dynamic environment and handle new challenges.
Why Join Us:
Opportunity to work closely with senior leadership and contribute to impactful operational initiatives.
Exposure to CRM systems, third-party collaborations, and real-time problem-solving.
Supportive and professional work environment that encourages learning and growth.
Career advancement opportunities within the organization for high performers. .
