Sales Operations Manager CRM, Tools, Enablement & Finance Support

About us Intuitive.AI is one of the fastest-growing (INC 5000, CRN) Cloud & SDx solution and services companies supporting enterprise customers on a global scale. Intuitive is an \"Engineering Company\" delivering measurable value and key business outcomes. Intuitive Superpowers DataOps & AI/MLCloud Native, AppSecOps, DevSecOpsCloud Migration & TransformationCloud FinOpsCybersecurity (App/Data/Infra) & GRCSDx & Digital Workspace We are proud to partner with some of the world's leading enterprises and serve 200+ customers across different industry verticals. We have achieved many milestones along the way, including being recognized as a top-10 fast-growth 150 IT company in the Americas by CRN in 2022 and being named one of America's fastest-growing private companies by INC 5000 in 2022. That's not all! Even CIO Review awarded us as the Most Promising Cloud Migration Company and Artificial Intelligence Solutions Provider in 2022. About the job Title Sales Operations Manager CRM, Tools, Enablement & Finance Support Start date: Immediate Position Type: Full Time Experience: 57 years | Education: Bachelor's required, MBA preferred Location: India (Remote-flexible) Department: Sales Operations About the Role Intuitive.ai is looking for a Sales Operations Manager to be the operational backbone of the Inside Sales organization. This role owns end-to-end sales operations from CRM and sales-tool administration to enablement and finance-facing support so that Lead Gen, Portfolio Accounts, Client Partner, and Account Management teams can execute without friction. You will own the systems, data, and processes that make the sales engine run: HubSpot administration, forecasting and reporting, playbook and SOP management, compensation and quota support, and the finance-facing reporting that keeps leadership's numbers trustworthy. Key Responsibilities & KRAs / KPIs As Sales Operations Manager, you will own the following Key Result Areas (KRAs) and will be measured against the corresponding Key Performance Indicators (KPIs): CRM & Sales Tool Management HubSpot (or CRM) uptime and configuration accuracy fields, pipelines, workflows, automations% of CRM records meeting data hygiene standards (no duplicates, mandatory fields complete)Sales tech stack evaluated and maintained (sequencing, dialers, enrichment, intent-data tools)Sales Process & SOP Ownership % of sales stages with documented entry/exit criteriaSOP and playbook adoption rate across Lead Gen, Portfolio Accounts, and Client Partner teamsNumber of process bottlenecks identified and resolved per quarterTerritory & Account Assignment Territory/account coverage completeness (no unassigned target accounts)Workload balance variance across repsTurnaround time for territory/account reassignment requestsForecasting & Pipeline Reporting Forecast accuracy (committed vs. actual closed-won), tracked monthlyOn-time delivery of pipeline, conversion, and productivity dashboards to leadershipReduction in manual reporting effort through automationCompensation, Quota & Finance Support On-time, error-free commission/quota calculations each cycleQuota-setting cycle completed within agreed timeline each quarterFinance reconciliation accuracy (bookings/revenue data matches CRM records)Budget tracking accuracy for sales/marketing program spend (e.g., conference and event budgets)Sales Enablement Support Enablement content and playbook rollout completion rate per launchRep ramp-time for new hires against targetTraining/session completion rate for new tools, messaging, or process changesCross-Functional Alignment Consistency of shared definitions (MQL, SQL, engaged account) across Sales and MarketingSLA adherence between Marketing Ops and Sales on lead handoffStakeholder satisfaction score from Sales, Marketing, and Finance partnersWhat You'll Bring Education & Experience Bachelor's degree required; MBA preferred.57 years of experience in Sales Operations, Revenue Operations, or a similar function within a B2B technology, or IT services environment.Hands-on experience administering a CRM (HubSpot or Salesforce) at a configuration/admin level, not just as an end user.Experience supporting compensation, quota-setting, or finance-facing reporting cycles.Skills & Competencies Strong HubSpot systems and process thinking able to design scalable workflows, not just fix one-off issues.Advanced HubSpot administration skills: fields, pipelines, automation, lead routing, reporting/dashboards.Comfortable working with Finance on budget tracking, commission calculations, and revenue reconciliation.Strong analytical and Excel/BI skills; able to turn raw data into decision-ready reporting.Clear communicator able to train and support reps on tools, process, and playbooks.High attention to detail and data hygiene discipline this role is the single source of truth for the sales org.Comfortable managing multiple cross-functional stakeholders (Sales, Marketing Ops, Finance .