Sales Support Executive (International Night Shift) (India)

Remote 40000 - 50000 inr / month 31 Mar 2026 - Shift Timing: 9:00 PM 5:00 AM IST - Work Schedule: 9 hours/day | 6 days/week - Employment Type: Full time (Payroll) About Us We are a premium global D2C brand serving customers primarily in the US and other international markets. Our focus is on delivering high-quality products backed by a seamless, high-touch customer experience. Every interactionwhether via call or chatis treated as a brand moment, not a transaction. We operate at the intersection of design, craftsmanship, and customer obsession, and were building a team that values ownership, accountability, and conversion-driven excellence. Role Overview Were looking for a sharp, customer-first Sales Support Executive who can convert intent into revenue. This role sits at the intersection of sales, live support, and customer experience. Youll engage high-intent users, recover abandoned carts, upsell where relevant, and ensure premium-quality support across calls and live chat. This is not a passive support role. You are expected to drive conversions. Key Responsibilities - Proactively call abandoned cart customers on Shopify and assist them in completing purchases - Convert warm leads through consultative selling, upselling, and cross-selling - Provide real-time support via live chat and calls to website visitors - Help customers make the right buying decision, aligned with a premium brand experience - Handle customer escalations and complaints with ownership and resolution mindset - Maintain accurate records of interactions, conversions, and follow-ups - Meet and exceed monthly sales and conversion targets - Collaborate with internal teams to improve scripts, FAQs, and conversion flows Required Experience & Skills - 25 years of experience in Sales Support / Customer Support / Inside Sales - Prior experience handling international B2C customers (US, CA, AU preferred) - Strong exposure to calling + live chat support environments - Experience working with Shopify stores, abandoned cart recovery, or D2C brands - Fluent English (spoken and written) mandatory - Confident, persuasive communicator with strong objection-handling skills - Comfortable working night shifts and remotely - Ability to balance sales targets with customer empathy Compensation - Fixed salary (as per experience) - Monthly sales incentives linked to performance - Long-term growth opportunity with a premium international brand .