01Responsibilities
Operational Management:Support day-to-day Salesforce administration and platform operations.Maintain users, permissions, fields, page layouts, reports, dashboards, and automation.Manage support tickets, enhancement requests, and issue resolution.Ensure platform stability, usability, and data integrity.Strategic Execution:Support Revenue Operations and Commercial Finance priorities through process improvements, automation, and reporting.Help standardise CRM processes and improve Salesforce adoption.Support scalable pipeline, forecast, renewal, and approval processes.Stakeholder Partnering:Partner with Sales, RevOps, Finance, Customer Success, IT, and the Salesforce Architect.Understand business requirements gathered through Head of Revenue Operations and Sales Support Analyst and translate them into scalable Salesforce solutions.Support cross-functional initiatives involving CRM, reporting, and operational improvements.Service Delivery:Provide first-line Salesforce support to global users.Troubleshoot platform, reporting, and data issues.Support Salesforce enhancements, testing, releases, and deployment activities.Support Sales Support Analyst to prepare user stories, test cases, and documentation.Assist with automation, workflows/flows, approval processes, and integrations.Global Working ModelSupport global commercial teams across EMEA and US regions.Working hours primarily aligned to EMEA business hours with partial US overlap.Typical working window:12:00pm 8:00pm CET4:30pm 12:30am IST6:00am 2:00pm US ESTFlexibility may occasionally be required during quarter-end, releases, or major initiatives.Success Metrics:SLA adherence for Salesforce support and enhancement requests.Improved Salesforce data quality and reporting accuracy.Faster turnaround time for Salesforce enhancements and issue resolution.Increased Salesforce adoption and process compliance.Reduced manual operational effort through automation and process improvements.
This is not an exhaustive list of duties; other responsibilities may be required within the scope of the role.
Financial Responsibility and Revenue Impact: No direct budget ownership. The role has indirect revenue impact by improving Salesforce platform efficiency, accelerating commercial process execution, supporting scalable revenue operations processes.
Required Qualifications:
Education & Experience:
Bachelors degree preferred.35 years of Salesforce Administration or Salesforce Analyst experience.Salesforce Administrator Certification preferred.Experience supporting Sales, Revenue Operations, or Commercial Finance teams preferred.Strong English communication skills.
Why work at Stats Perform
We love sports, but we love diverse thinking more!
We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.
We take care of our colleagues
We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, No Meeting Fridays, and flexible working schedules.
We pull together to build a better workplace and world for all.
We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.
Diversity, Equity, and Inclusion at Stats Perform
By joining .
