01Overview
Salesforce Certified Administrator (Sales Cloud) | Remote | Full Time Contract | India Were looking for a hands-on Salesforce Admin to take ownership of a high-impact, post-migration CRM environment. Following our transition from Trident + HubSpot to Salesforce Sales Cloud + MCAE (April 2026), the external implementation partner has exited leaving behind a young org with known defects, incomplete builds, and no vendor backstop. This is not a maintenance role.
This is a triage-and-stabilise mandate. You will operate at the intersection of business urgency and system clarity, supporting three key segments Institutional (ICG), VIP, and PWS while navigating a near real-time sync with Trident (our upstream source of truth). Many perceived Salesforce issues originate outside Salesforce knowing that boundary is critical to success.
What Youll Own
End-to-end ownership of the #ask-salesforce queue
Diagnose and resolve admin requests, data issues, and system behaviour queries
Triage and route non-Salesforce issues (sync engine, data model, MCAE) with clear root-cause analysis
Enable users to reduce repeat tickets through guidance and documentation
Re-prioritise incoming requests based on real business impact (not perceived urgency) Workload Snapshot
Data hygiene & record management (~35%) dedupe, merge, ownership fixes
Access & provisioning (~20%) licenses, Okta, permissions
Configuration (~20%) objects, fields, stages, forecasting
Lead routing & SLA issues (~1015%)
Bugs & automation conflicts (~1015%)
Integrations & enablement (~20%) Zoom, Gmail, connectors, usage queries Must-Have
Salesforce Admin Certification (ADM 201) or equivalent experience
2+ years managing a live Sales Cloud environment
Strong declarative skills: objects, fields, validation rules, layouts
Automation expertise: Flows, assignment rules, order-of-execution awareness
User & access management: roles, profiles, permission sets, OWD
Data management: deduplication, bulk updates, root-cause diagnosis
Strong troubleshooting mindset and clear communication with business users Strongly Preferred
Experience with upstream system sync (critical for this role)
Okta / SSO provisioning experience
Integration troubleshooting (OAuth, connected apps)
Exposure to fintech / financial services environments
Understanding of lead capture flows (MCAE/B2B marketing automation context) Nice to Have
Platform App Builder / Advanced Admin certifications
Basic Apex/SOQL reading ability
Experience with Sales Engagement tools or structured intake processes
MCAE/Pardot familiarity (not a core requirement) If you thrive in ambiguity, can separate signal from noise, and enjoy bringing order to complex systems this role is for you. .
