Salesforce Operations Analyst

Position Summary The Salesforce Operations Analyst supports operational performance, reporting, and compliance across the Salesforce platform, with attention to data quality, accessibility, and audit readiness. Key Responsibilities Analyze Salesforce operational data using reports and dashboards, ensuring outputs are accessible and usable. Support accessibility and compliance validation for Salesforce releases and production changes. Partner with Salesforce Admins and UI/UX teams to identify and address accessibility gaps in reporting, dashboards, and user workflows. Support change management, release readiness, and operational governance. Document Salesforce processes, workflows, and standard operating procedures with accessibility considerations. Assist with audits, compliance reporting, and accessibility assessments. Coordinate issues and requests with business stakeholders, ensuring findings are clearly documented to inform and support effective decisionmaking. Technical Requirements 35 years of experience in operations or analysis roles with Salesforce platform exposure. Strong stakeholder coordination and communication skills Strong proficiency in Salesforce reporting and dashboards. Familiarity with accessibility and compliance requirements in enterprise applications. Experience supporting accessible Salesforce implementations Exposure to Agile delivery and production support Knowledge of Salesforce data models and automation .