Key Responsibilities
**
- Own the end-to-end solution architecture for Salesforce Service Cloud & Experience Cloud implementations.
- Define and enforce integration patterns such as API-led, event-driven, real-time, batch, and middleware-based.
- Align Salesforce architecture with enterprise integration strategy, security policies, and compliance frameworks.
- Architect solutions for case management, omni-channel routing, knowledge base, and digital engagement in Service Cloud.
- Design and oversee customer/partner portals with secure authentication, role-based access, and self-service capabilities in Experience Cloud.
- Architect integrations using REST/SOAP APIs, Streaming APIs, Platform Events, and External Services.
- Act as a design authority, reviewing and approving solution blueprints.
- Mentor developers, consultants, and admins on integration best practices.
**Required Skills & Qualifications:**
- 10+ years in Salesforce ecosystem, with 4+ years as an Integration/Solution Architect.
- Proven expertise in Service Cloud and Experience Cloud.
- Hands-on expertise with integration patterns, APIs, event-driven architectures, and middleware (MuleSoft preferred).
- Deep understanding of Salesforce security models, SSO, Identity & Access Management.
- Salesforce certifications highly preferred including Integration Architect, Sharing & Visibility Designer, Service Cloud Consultant, Experience Cloud Consultant, and Application/System Architect.
**Nice to Have:**
- Exposure to AWS, Azure, or GCP cloud services.
- Familiarity with Service Cloud Voice, Einstein AI, Tableau CRM, and Marketing Cloud.
- Knowledge of regulatory compliance for enterprise clients.
As part of NTT DATA, a trusted global innovator of business and technology services, you will have the opportunity to work with diverse experts in more than 50 countries and contribute to long-term success through innovation and transformation. NTT DATA is committed to providing flexible work options and ensuring the evolving needs of clients and employees are met.
