Salesforce Service Cloud Tech Lead

Job Title: Salesforce Service Cloud Tech Lead Job Type: Contract (Extendable) Experience: 10+ Years Location: Bangalore(Hybrid) Job Description: We are seeking an experienced Salesforce Service Cloud Tech Lead to lead the architecture, technical design, governance, and delivery of enterprise-scale Salesforce Service Cloud solutions across a complex transformation programme. The ideal candidate will own Service Cloud standards, architecture, technical patterns, and release readiness while ensuring scalable, secure, and business-aligned customer service solutions across the Salesforce ecosystem. Required Skills & Experience Essential 8+ years of Salesforce experience with strong expertise in:Salesforce Service CloudCase ManagementService ConsoleOmni-ChannelKnowledgeEntitlements & MilestonesSalesforce FlowData Model and SecurityStrong experience designing enterprise-scale Service Cloud architecture and solutions.Proven experience defining:Customer service and case management solutionsOmnichannel and routing modelsService workflows and automationSLA, entitlement, and escalation processesSecurity and sharing modelsExperience with:Salesforce ecosystem integrationsAPIs and middlewareCRM and Service Cloud integrationsMarketing Cloud connectivityEnterprise data platformsStrong experience with release governance and deployment management.Experience working on enterprise transformation programmes with distributed delivery teams.Excellent stakeholder management and technical leadership skills.Desirable Experience integrating Service Cloud with:Marketing CloudSales CloudExperience CloudData CloudExposure to enterprise customer service programmes within Retail, BFSI, Telecom, or large-scale service operations.Experience with:Salesforce Data Cloud / CDPContact-centre and telephony integrationsCustomer self-service and Experience CloudMulti-region Salesforce deliverySalesforce security and complianceGood understanding of:ApexLightning Web Components (LWC)Salesforce FlowPlatform EventsREST/SOAP APIsSalesforce certifications such as:Salesforce Service Cloud ConsultantSalesforce Application ArchitectSalesforce System ArchitectSalesforce Platform Developer .