Salesforce Solution Architect Experience 8-14 Years

Experience: 814 Years Role: Salesforce Solution Architect Focus Area: Service Cloud & Agentforce Employment Type: Full-Time Job Summary We are looking for an experienced Salesforce Solution Architect to lead the technical design and delivery of large-scale, enterprise Salesforce implementations, with a strong focus on Salesforce Service Cloud and Agentforce. The ideal candidate will be a hands-on technical architect responsible for end-to-end solution design, architecture governance, integration strategy, and technical delivery. The role requires strong expertise in Salesforce architecture, service operations, AI-enabled solutions, security, data modeling, and enterprise integrations. Key ResponsibilitiesSolution & Technical Architecture Own end-to-end technical architecture for Salesforce Service Cloud and Agentforce implementations. Design scalable solutions covering data models, security, sharing, integrations, automation, and system architecture. Evaluate configuration vs. customization and follow a configuration-first, platform-native approach. Architect Case Management, Omni-Channel, Service Console, Knowledge, Flows, and automation solutions. Establish architecture standards, governance, and Salesforce best practices. Agentforce & AI Design and implement Agentforce-powered service experiences. Define Agentforce topics, actions, grounding strategies, and AI-assisted workflows. Design human-in-the-loop processes, AI guardrails, and reliable customer service experiences. Advise stakeholders on the appropriate use of Agentforce and Generative AI within service transformation initiatives. Technical Delivery & Governance Lead architecture reviews, technical walkthroughs, and solution sign-offs. Guide and mentor Salesforce developers and technical consultants. Define integration architecture using REST/SOAP APIs, middleware, platform events, and event-driven patterns. Ensure solutions meet performance, scalability, security, and data governance requirements. Support Salesforce DevOps, CI/CD, release management, and environment strategy. Stakeholder Management Act as the primary technical point of contact for clients, architects, BAs, and delivery teams. Translate business requirements into detailed technical and solution architecture designs. Present architecture decisions, technical options, and trade-offs to senior stakeholders. Collaborate with Project and Delivery Managers to ensure technical feasibility and successful delivery. Required Skills & Experience 814 years of overall IT experience with significant experience in Salesforce architecture. Strong experience designing and delivering enterprise-scale Salesforce Service Cloud implementations. Hands-on experience with Salesforce Agentforce or Salesforce AI/agentic capabilities. Strong expertise in: Salesforce Service Cloud Case Management & Omni-Channel Service Console & Knowledge Agentforce Apex & Lightning Web Components (LWC) Salesforce Flows & Automation Platform Events Data Modeling Sharing & Security Architecture Governor Limits REST/SOAP APIs Middleware / MuleSoft or equivalent Strong understanding of enterprise integration and event-driven architecture. Experience leading technical teams and owning architecture decisions throughout the complete SDLC. Strong knowledge of Agile delivery, CI/CD, Salesforce DevOps, and release management. Excellent communication and stakeholder management skills. Preferred / Nice to Have Salesforce Application Architect / System Architect certification track. Salesforce Agentforce Specialist or AI Associate certification. Experience with Experience Cloud, MuleSoft, or Data Cloud. Experience in contact center modernization or omnichannel transformation programs. Exposure to BFSI, Life Sciences, Retail, or other regulated industries. Certifications Good to Have Salesforce Application Architect / System Architect Salesforce Service Cloud Consultant Salesforce Agentforce Specialist Salesforce AI Associate Salesforce Integration Architect Ideal Candidate A strong hands-on Salesforce Architect who can combine deep technical expertise with enterprise architecture skills, lead development teams, engage senior stakeholders, and design modern Service Cloud + Agentforce solutions that are scalable, secure, and maintainable. Compensation: 100,000.00 - 150,000.00 per month Benefits: Provident Fund Work Location: In person .