01Overview
Year of Experience: 5+ Years
Job Description:
Experienced SAP BW Support Team Member. 5+ years of experience supporting, troubleshooting and enhancing SAP BW 7.4 or similar systems.
Ability to identify issues based on limited information from Level 1 (L1) Help Desk tickets. Experience using Service Now or a similar ticketing system.
Uses previous experience to enhance the support process by creating Knowledge Base Articles or similar for L1 support staff to increase the percentage of L1 ticket resolution.
Duties include, but not limited to the following:
Primary contact for the BW application team for all support related issues.
Performs scheduling and monitoring of data activities, including creation/enhancement of process chains.
Creation/Enhancement of OLAP cubes.
Creates/modifies reports for BeX Analyzer and Analysis for OLAP or Office.
Uses previous knowledge to enhance documentation of the BW landscape.
Can perform data reconciliation between SAP source systems (ECC, B1, legacy systems, etc.) and BW.
Creates/Enhances transformations, including BW ABAP related code.
In-depth knowledge of PSA, DSO, InfoObjects, OLAP cubes, multi providers and similar concepts in BW.
Provides input and ability to execute automation of manual processes.
Other requirements:
Available primarily during M-F, 8-5 pm US Central Time or similar schedule. However, P1 support issues, while very rare, can occur 24x7.
Proficient in writing and speaking English.
Can work with limited direction, takes ownership of items in the support queue and makes sound decisions to resolve quickly and accurately.
Prefer the US or Near Shore-based resource due to Time Zone requirements.
Detailed knowledge of Standard BW extractors.
Familiarity with COPA documents and process a plus.
Experience with Business Objects a plus.
Experience with SAP Data Services, SSIS or similar tools a plus.
Job Location: Indore, India
Mail resume to info@surteltechnologies.com .
