01Overview
Qualifications: Masters degree in Business Administration or HR, Computer Science, IT, or related field.Preferred: Global SAP Certification in HCMExperience 1 - 3 Years in SAP HCM support.We are looking for an SAP HCM L1 Support Executive to join our team in Kochi. The ideal candidate will provide first-level support for SAP Human Capital Management modules, assist users with issue resolution, and ensure smooth HR operations. This role requires a detail-oriented professional with strong analytical and communication skills.Main ResponsibilityAttend end user inquiries/issues through Phone, chat, and email.Responsible for triaging tickets from end user and then prioritizing tickets.Actively identify the root cause of issues and prescribe solutions or alternatives to resolve it. Escalation of unresolved issues to L2 Support Team.Take ownership of issues reported and see problems through to resolution.Liaison between cross functional team and end users. Build sustainable relationships and engage end users by taking the extra mile.Ensure KPIs are met consistently to achieve customer experience excellence.Required Skills & QualificationsStrong understanding of SAP HCM functionalities and HR processes.Ability to troubleshoot basic SAP errors and guide users effectively.Good communication, analytical, and problem solving skills.Willingness to work in a fast-paced environment and handle multiple queries. .
