01Overview
A Snapshot of Your Day
The SAP Service Operations Lead will be responsible for stable, compliant and business-aligned operation of the organization's SAP landscape, with primary focus on SAP ECC service continuity and readiness for future SAP S/4HANA transition.
The role will act as the business-facing SAP service owner, coordinating with business process owners, central SAP teams, application partners, infrastructure teams and manufacturing stakeholders to ensure SAP supports critical operations, regulatory controls, ERP integrations and future transformation needs.
How you'll make an impact
- Own SAP service continuity for business-critical processes across Finance, Supply Chain, Projects and Manufacturing.
- Act as the primary business interface for SAP operational issues, change prioritization, enhancements, user support and stabilization needs.
- Govern SAP change, release, service performance, vendor delivery and knowledge continuity across the application lifecycle.
- Own SAP-related control execution and support audit readiness for ITGC, ICFR, SoD, access governance and license compliance.
- Govern ERP interfaces, master data quality and SAP-facing manufacturing/MES integration requirements without owning OT platforms.
- Build readiness for future SAP S/4HANA transition through documentation, process visibility, testing discipline, interface understanding and operational acceptance planning.
Key Responsibilities
Business Process & Stakeholder Partnership
- Act as the business interface for SAP support, enhancements, development requests, reporting needs and user escalations.
- Partner with business process owners and key users to understand SAP pain points, operational risks, improvement needs and change priorities.
- Support business users during critical cycles such as month-end, quarter-end, year-end, inventory activities, production cycles and statutory reporting dependencies.
- Ensure business impact, urgency and compliance relevance are reflected in SAP prioritization and escalation decisions.
- Coordinate end-user communication, change awareness and training support for SAP operational changes.
SAP ECC Service Operations
- Own day-to-day SAP ECC service operations, ensuring system stability, service continuity and business-critical process support.
- Coordinate support across core SAP areas such as Finance, Controlling, Materials Management, Sales and Distribution, Production Planning, Plant Maintenance, Quality Management, Project Systems and related processes, as applicable.
- Act as escalation point for SAP operational issues, recurring incidents, service risks and business-critical disruptions.
- Maintain SAP operational documentation, support model, ownership matrix, known-error records and escalation paths.
- Drive continuous improvement to reduce repeat incidents and strengthen process reliability.
ERP Interfaces, Master Data & Reporting Enablement
- Govern SAP interfaces and data exchange with interfacing applications, reporting platforms, manufacturing systems, middleware and external partners.
- Maintain visibility of critical interfaces, batch jobs, failure points, monitoring requirements and support ownership.
- Coordinate issue resolution for interface failures, batch health issues and cross-application incidents involving SAP.
- Govern SAP master data quality topics in coordination with process owners and support teams.
- Support business reporting, data extraction and analytics enablement where SAP data or process context is required.
Compliance, Audit & Control Governance
- Own SAP-related operational control execution and support audit, compliance and regulatory requirements including ITGC, ICFR and cybersecurity controls.
- Coordinate SAP access governance, SoD compliance oversight, license compliance, control documentation and evidence management with relevant control owners.
- Review and improve SAP processes supporting ITGC and ICFR compliance, including change controls, access reviews and operational control evidence.
- Support audit readiness for internal and external audits and track SAP-related observations, control gaps if any and remediation actions to closure.
- Collaborate with cybersecurity, identity, finance, application and business teams to ensure SAP services operate in line with security and compliance expectations.
MES, Manufacturing Systems & Factory Integration Coordination
- Act as the SAP-facing IT coordination point for MES, factory automation and manufacturing system integration requirements.
- Coordinate with manufacturing, plant engineering, OT, EHS and application teams for ERP-MES integration demand, issue resolution and rollout dependencies.
- Govern SAP-facing manufacturing data integration, including process touchpoints across production, quality, maintenance, inventory and reporting flows.
- Support deployment and stabilization of SAP-integrated manufacturing solutions while ensuring alignment with ERP process, control
