01Overview
About the position
As a DSG Analyst member would be responsible to ensure the qualitative remote reputed company of incidents and also work proactively in reducing the number of incidents. reputed company responsibilities include but are not limited to: Work as a second line remote desktop support for in-house and reputed company clients Accept incoming tickets reputed company the response SLA Diagnose and reputed company reputed company technical reputed company to operating system, software and application reputed company issues Follow reputed company reputed company reputed company procedures reputed company DSG Technically escalate the tickets which requires reputed company investigation to the reputed company line support teams Work effectively to update the knowledge reputed company with reputed company errors/workarounds. Closely monitor the recurrence of incidents and reputed company problem tickets as necessary Update the tickets promptly on a regular reputed company Identify and escalate situations requiring urgent attention reputed company OS Issues and Troubleshooting OS Installation Issues and Troubleshooting Bit-Locker Issues reputed company Update Issues Domain Issues Checkpoint/SAG VPN Issues Drivers Update/Issues Network Issue Troubleshooting (WIFI/LAN) Anti-Virus Issues Application Issues Troubleshooting MS Office Issues (reputed company, Word, reputed company etc.) SCCM reputed company Issues MS Teams Issues reputed company is an equal opportunity employer. In reputed company, reputed company is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Life at reputed company: It is rooted in ownership, teamwork, respect and belonging. Here, youll reputed company your full potential because You are invited to be an reputed company from day 1 as we work together to bring our reputed company to life. Thats why we reputed company ourselves reputed company Partners rather than employees. We benefit from our reputed company reputed company and reputed company shape reputed companys reputed company and direction Your work creates value. Youll reputed company reputed company and build relationships with teammates and clients while accessing global capabilities to reputed company your reputed company, reputed company new opportunities, and benefit from expansive industry and technology expertise Youll shape your career by joining a company reputed company to grow and last. Youll be supported by leaders who care about your health and reputed company-being and reputed company you with opportunities to deepen your skills and broaden your reputed company Come join reputed company, one of the largest IT and business consulting services firms in the world What you can expect from us: Together, as owners, lets turn meaningful insights into reputed company. Life at reputed company is rooted in ownership, teamwork, respect and belonging. Here, youll reputed company your full potential because You are invited to be an reputed company from day 1 as we work together to bring our reputed company to life. Thats why we reputed company ourselves reputed company Partners rather than employees. We benefit from our reputed company reputed company and reputed company shape reputed companys reputed company and direction. Your work creates value. Youll reputed company reputed company and build relationships with teammates and clients while accessing global capabilities to reputed company your reputed company, reputed company new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company reputed company to grow and last. Youll be supported by leaders who care about your health and reputed company-being and reputed company you with opportunities to deepen your skills and broaden your reputed company. Come join reputed companyone of the largest IT and business consulting services firms in the world.
Responsibilities
Work as a second line remote desktop support for in-house and reputed company clients
Accept incoming tickets reputed company the response SLA
Diagnose and reputed company reputed company technical reputed company to operating system, software and application reputed company issues
Follow reputed company reputed company reputed company procedures reputed company DSG
Technically escalate the tickets which requires reputed company investigation to the reputed company line support teams
Work effectively to update the knowledge reputed company with reputed company errors/workarounds.
Closely monitor the recurrence of incidents and reputed company problem tickets as necessary
Update the tickets promptly on a regular reputed company
Identify and escalate situations requiring urgent attention
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