01Responsibilities
Manage and grow a portfolio of key accounts to ensure high levels of customer satisfaction and retention. Identify and pursue new business opportunities within existing accounts. Build and maintain a strong sales pipeline, including forecasting and reporting on key performance metrics. Drive revenue growth by identifying cross-sell and up-sell opportunities aligned to customer goals. Collaborate with cross-functional teams such as Product, Marketing, and Customer Success to deliver value-driven solutions. Act as a strategic partner to customers by understanding their business objectives and offering tailored solutions. Stay informed of market trends, industry developments, and competitor offerings to better position Freshworks' products. Work in the US shift based out of the chennai office on all 5 days. Qualifications 4-6 years of experience in a customer-facing sales or account management role. Proven experience in building and maintaining strategic client relationships. Demonstrated ability to articulate complex ideas to a diverse audience, adapting as needed for varying levels of technical or business understanding. Experience managing both large and small accounts independently. Strong track record of meeting or exceeding revenue and retention targets. Bachelor's degree in Business, Marketing, or a related field (preferred). Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Experience Level Senior Level .
