01Responsibilities
Work with BI/ BP to prepare demand plan by collating training requests and working with country stakeholders, BPs. Work with BI to understand training needs and collect demand from the stakeholders and build out quarterly detailed demand plan. Facilitate Train-the-Trainer (TTT) and Train-the-Backbone (TB) sessions to upskill facilitators, equipping them with the necessary knowledge and tools to effectively deliver workshops. Collaborate with the scheduling team to ensure that all session details, including session loading, enrollment, and attendance marking, were accurately updated in the Learning Management System (LMS). Collaborate with Business Partner and Stakeholders to retrieve session nominations. Manage session fill rate and handle ad hoc requests, collaborate with regional business partner, and take appropriate actions within cancellation window. Coordinate communication between facilitators and session requestors as necessary to ensure clear expectations are established regarding training delivery. Regular meetings with Business Partners (BP) along senior DSM Lead to review the demand file and ensure alignment with session objectives and timelines. Collaborate with the scheduling team/host to assess the final session scores and then present them to the client for their evaluation and feedback. .
