01Responsibilities
"Operation Management: Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: 1. In-depth understanding of Compensation processes (like Annual Compensation processes, Incentive Adminstration, Market Surveys & Job Evaluations) supported by Accenture for different geographies. Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. Team leads have supervisory knowledge or significant specialist skills , have client stakeholder experience and are responsible for managing the team s workload distribution, ensuring that all metrics are met and issues are escalated. 2. Maintain up-to-date knowledge of client policies, statutory/regulatory requirements and special handling procedures. 3. Drive Business Excellence within Team and support Business excellence focal. Liaise with Business excellence team as required. 4. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 5. Understand existing process metrics and measurement methods. Improve measurement systems for better effectiveness and transparency. Maintain strong knowledge of Service level agreements, Operation level agreements, and Key performance indicators. Collaborate with the Service management team to report performance metrics to clients. 6. Research and resolve escalations and client issues. Escalate issues and seek advice when faced with complex issues/problems. 7. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with Business Continuity Management Team and Local IT on Testing. 8. Creates a logical plan, realistic estimates and schedule for an activity or project segment. 9. Ensures progress, issues and agreements are properly documented and acted upon. 10. Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions. 11. Support in Knowledge Transfer of any process and acquires in depth knowledge of the process, as required. Assume the ownership of the process documentations/Work instructions and communicate the updates to the team in a timely manner. 12. Participates in various Internal or Client initiatives related to Process. 13. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. 14. Actively participate in all process related business meeting in-person or virtually through conference calls. " .
