01Overview
Responsibilities
Conduct detailed Pre & Post bind audits on UK Account Managers, Handlers, Executives managing UK Retail SME/Corp/Personal Lines clients. This is to ensure Gallagher Business Conduct is compliant with regulatory requirements, internal policies, and industry standards.
Verify the accuracy, completeness, and consistency of documentation, including client documentation, policies, endorsements, and correspondence.
Identify and document discrepancies, errors, or non-compliance issues, and recommend corrective actions.
Collaborate with teams to identify root causes of quality issues and drive process improvements.
Prepare QA reports, highlighting findings, trends, and actionable recommendations to teams on checklist creation, quality standards, and best practices for records keeping.
Present insights to stakeholders and leadership to support informed decision-making.
Collaborating with on-shore operations teams, account executives, brokers, and other stakeholders to address audit and QA findings.
Provide training and guidance.
Qualifications
Typically requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .
