01Key Responsibilities
Location: Hyderabad # Hybrid CRM discovery & documentation of the current platform configuration (data model, automation, rules) and integration touchpoints Cross-platform mapping & gap analysis between source and target CRM (field definitions, business logic), producing a field-level crosswalk Integration coordination across upstream data teams (for example master data and segmentation) and downstream consumers (analytics, reporting, dashboards) Migration wave readiness & coordination, including timelines, testing dependencies, stakeholder communication, and roadmap support Testing & quality assurance across unit/integration/UAT with defined data-quality checkpoints Adoption & change support post-migration, tracking usage, addressing adoption gaps, and reinforcing governance Continuous improvement to strengthen data quality, streamline integrations, and improve field user experience Essential
02Requirements
Education: Bachelors degree in a relevant discipline Experience: 35+ years with field CRM platforms (Veeva, Salesforce Health Cloud, IQVIA OCE, etc.) Strong understanding of pharma field operations (call planning, territory alignment, sample management, closed-loop marketing) Practical knowledge of CRM data models and configuration (objects, relationships, workflows, validation rules) Proven experience in CRM migration / platform transition / system consolidation (not just BAU administration) Hands-on exposure to data mapping and field-level crosswalk creation Experience coordinating end-to-end data integration flows (MDM, segmentation, analytics, reporting) Exposure to testing and quality assurance in migration contexts (UAT, defect tracking, test plans) Strong analytical mindset and ability to support data-driven decisions. Strong communication & stakeholder coordination skills . High attention to detail and documentation rigor. Desirable Requirement: CRM platform certifications (e.g., Salesforce Admin, Veeva CRM certification, or equivalent). Prior experience in US or global field operations teams within the pharma/life sciences industry. Experience with CRM-adjacent systems such as alignment/roster tools, incentive compensation, content management (CLM/Approved Email), or sample accountability platforms. Commitment to Diversity & Inclusion We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Skills Desired Alteryx, Analytical Thinking, Brand Awareness, Business Networking, Curious Mindset, Digital Marketing, Marketing Campaigns, Marketing Communications (MarCom), Marketing Planning, Marketing Strategies, Media Campaigns, Process Documentation, Statistical Analysis Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing peoples lives. Novartis is aware of employment scams which make false use of our company name or leaders names or recruiters names to defraud job seekers. Novartis does not make job offers without interview and never asks candidates for money. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Novartis is not responsible for any claims, losses, damages, or expenses resulting from scams. In the context of China Cross-Border Data Transfer .
