01Overview
Key Responsibilities
Work closely with sales, customer service, and finance teams to resolve billing or Statement related issues and help team members for timely cash application.
Support the supervisor in implementing collection strategies and training junior staff.
Reconcile orders to match customer records, validate credits or debits, process unapplied cash, and resolve discrepancies in accounts.
Prepare and issue manual dunning letters across various levels in line with established procedures.
Monitor the auto-dunning process as per the defined scheduler, promptly highlight any deviations.
Monitor overdue accounts, conduct credit risk assessments based on delay and overdue, and highlight the risk.
Liaise with legal teams for accounts requiring litigation or advanced recovery actions.
Maintain tracker and record of collection communication and follow-up dates.
Contact customers via phone, email, or mail to follow up on payments, address disputes, and provide invoice or statement copies.
Handle escalated collection cases and negotiate payment solutions with clients.
Prepare detailed reports on collection performance and trends.
Handle Top 80 or strategic customers.
Qualifications
Bachelors degree in finance, Accounting, or related discipline.
Proficiency in MS Office and familiarity with ERP/CRM systems.
57 years of experience in collections or credit analysis.
Excellent communication and negotiation abilities.
Strong analytical and reporting skills.
Competencies
Accuracy and attention to detail
Strong communication Verbal/Written
Advanced case handling
Data analysis and reporting
Disputes/Conflict resolution
Key Performance Indicators (KPIs)
Percentage of accounts receivable collected on time - Pass due %
Resolution Rate (escalated cases closed within timelines)
Accuracy Timeliness of Reports
