01Responsibilities
Conduct detailed Pre & Post bind call audits on UK Retail Contact Center calling Agents. This is to ensure Gallagher Business Conduct is compliant with regulatory requirements, internal policies, and industry standards.
Verify the accuracy, disclosures, completeness, and consistency of documentation, including client documentation, policies, endorsements, and correspondence.
Identify and document discrepancies, errors, or non-compliance issues, and recommend corrective actions.
Collaborate with teams to identify root causes of quality issues and drive process improvements.
Prepare QA reports, highlighting findings, trends, and actionable recommendations.
Present insights to stakeholders and leadership to support informed decision-making.
Collaborating with on-shore operations teams, account executives, brokers, and other stakeholders to address audit and QA findings.
About you
Qualifications:
Education: Bachelor Master
Work Experience:
Graduate with minimum 4 to 5 years of experience in an Insurance domain
Call Audit Experience in P&C Policy Issuance/Underwriting would be preferred
Insurance certification good to have
Transition/onboarding of service - good to have
Onshore travel experience good to have
Licenses/Certificates:
Insurance Certification will be the additional advantage
Desired Skills and Competencies
Insurance domain knowledge
Logical thinking and decision making
Strong attention to detail and analytical skills.
Strong written and verbal communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Knowledge of insurance brokerage operations & Specialty insurance.
Problem-solving mindset with a focus on process improvement and innovation.
Ownership and Accountability
Additional Information
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesnt align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled) .
