01Overview
A Day in Your Life at MKS:
We are seeking a highly skilled Senior ServiceNow Engineer to join our ServiceNow Team and help drive the evolution of the ServiceNow platform at MKS. As a ServiceNow Engineer, you will design, build, and enhance solutions across ITSM, ITOM, SPM, HAM, SAM, and Employee Center. Youll partner closely with business stakeholders to translate requirements into scalable technical designs and deliver high quality solutions that improve user experience, automate operations, and strengthen platform maturity.
This position requires a blend of hands-on development, platform engineering, and business analysis skills. You will contribute across the full development lifecycle from discovery and design through deployment, while helping shape the future of how our organization uses ServiceNow.
You Will Make an Impact By:
Serve as the hands-on technical lead for ServiceNow development initiatives across the enterpriseDesign, develop, and maintain complex ServiceNow solutions using best-practice configuration and scriptingLead technical design sessions and actively implement approved solutionsEstablish and enforce coding standards, development patterns, and platform governanceDrive scalable solutions across ITSM, ITOM, CMDB, SPM and custom scoped applicationsBuild and maintain integrations using REST, SOAP, IntegrationHub, and MID ServerLead ServiceNow upgrades, patching, and regression testing activitiesMentor developers through code reviews and technical guidancePerform platform optimization, performance tuning, and technical debt reduction
Required Skills:
5-8 years of hands-on ServiceNow development experience in enterprise environmentsExpert-level ServiceNow scripting and configuration skills (JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, Flow designer)Proven experience acting as a lead while remaining hands-onStrong experience with ServiceNow modules such as ITSM, ITOM,SPM,CMDB, and custom applicationsExtensive experience building and supporting ServiceNow integrations (REST, SOAP, IntegrationHub, MID Server)UI delivery using Service Portal and/or UI Builder. Experience leading platform upgrades and managing release cyclesKnowledge of performance optimization, instance health, and scalabilityStrong problem-solving skills and the ability to troubleshoot complex platform issues
Preferred Skills:
Hands-on experience with ITOM Discovery, Service Mapping, SPMFamiliarity with Agile/Scrum practices for ServiceNow developmentServiceNow certifications such as CSA, CAD, and CIS (ITSM, ITOM, or CMDB)Bachelors degree in computer science, Information Systems, or equivalent experience .
