01Responsibilities
The Branch Client Service Associate II is accountable for delivering high quality and efficient service to both internal and external clients by assisting with the Branchs overall workflow processes and providing routine client support.
This role reports directly into either the Branch Client Service Management Manager or the Branch Client Service Supervisor. The Branch Client Service Associate II contributes to key business outcomes such as client retention, client satisfaction, enhancing AJGs value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.
Supporting the business priorities of Production team members and the Client Service function. Adhering to efficiency/productivity and process standards such as data and documents requirements, timelines, tool usage, etc. Assists with the Branchs overall workflow processes. Creates documents, certificates, etc. using appropriate systems and resources, which may include communications, forms, certificates, reports, etc.
About you
Qualifications:
High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills. Must have producers license. Appropriate licensing as required.Preferred:
Associate's degree, professional certification, or equivalent training and experience preferred. Previous experience managing client relationships.Behaviors:
Exceptional organizational skillsProficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills.
Additional Information
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
Competitive compensationComprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesnt align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled) .
