Strategy
Awareness and Understanding on the Group AML, Sanctions & CDD Procedures.
Business
Awareness on the Retail and Business Banking CDD Operations.
Processes
Able to perform CDD related work which may not be straight forward and repetitive
Has good understanding of processes and products.
Should possess good knowledge on CDD processes.
Possesses and applies technical expertise to his area of work.
Keeps up to date with changes to products and CDD, AML processes.
Should have basic understanding on the money laundering and CDD policies and procedures.
Open to suggestions and experimentation.
To have a sense of urgency in meeting deliverables in TAT and Accuracy.
To perform the assigned activities on time with no errors.
Behavioural Capabilities
Precision Accuracy
Able to drive quality work within self.
Proofreads work and/or checks the process delivered thoroughly in order to eliminate errors.
When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.
Client Centric
Considers the impact of their actions on the end-to-end process and customer.
Understands basic customer service requirement and able to apply same in own areas of work.
Able to provide differentiated customer service for various types/ grades of customers.
Treat all clients with respect and cultural awareness.
Able to show empathy in terms of keeping the customer point of view while processing a transaction / working.
Communication
Client communication skills (especially calling the client) is preferred and should possess very good soft skills.
Possesses ability to translate complex information into easy- to-understand language.
Proficient in both verbal and written communication.
Escalates issues and concerns in a timely manner.
People and Talent
Possess ability to understand the work plans and organizes their own work effectively.
Able to identify sudden changes at a transactional level.
Raises issues when they see the task is at risk.
Completes work as assigned. .
