01Overview
Job Title: Senior AR Caller / AR Follow-up Executive US Healthcare RCM Location: Gurugram, Sector 18
Work Mode: Work from Office
Employment Type: Full-Time
About the RoleWe are hiring an experienced Senior AR Caller (US Healthcare RCM) with strong hands-on exposure to insurance calling, AR follow-up, and denial management.
This role is ideal for candidates who actively call US insurance payers, work on unpaid and denied claims, and are comfortable handling end-to-end AR processes.
If you have solid experience in US insurance follow-ups, denial resolution, and appeals, this role is for you.
Key ResponsibilitiesPerform insurance follow-up calls with US payers for unpaid & denied claims
Work on denial analysis and resolution, including:
No Authorization
Duplicate / Bundled / Inclusive
COB (Coordination of Benefits)
Medical Necessity
Timely Filing
Non-Covered Services
Check claim status via payer portals & live calls
Take corrective actions such as:
Resubmissions
Appeals
Documentation requests
Coordinate with coding & billing teams to fix claim errors
Perform eligibility & benefit verification when required
Post ERA/EOB and update payment details accurately
Maintain accurate call notes and follow-up documentation in the system
Ensure compliance with HIPAA and internal quality standards
Required Skills & Experience2+ years of hands-on experience as an AR Caller / AR Follow-up Executive
Strong insurance calling experience (US Healthcare)
Practical knowledge of
AR Follow-up
Denial Management
Appeals & Resubmissions
Experience working with Medicare, Medicaid, and Commercial payers
Familiar with EOB/ERA posting and claim lifecycle
Good English communication skills (voice role mandatory)
Comfortable working in targets-driven AR environment
Good to Have (Not Mandatory)Exposure to multiple specialties (Physician / Hospital AR)
Knowledge of credentialing
Experience with US healthcare billing software / EMR
Why Join Us Stable US Healthcare RCM process
Opportunity to work on complex denials & payer interactions
Supportive team environment
Career growth in AR & Revenue Cycle Management
Competitive salary + performance incentives .
