01Overview
Job Title
Senior AR Caller (Accounts Receivable)
Department
Revenue Cycle Management (RCM) / Medical Billing
Reports To
AR Team Lead / AR Manager
Job Summary
The Senior AR Caller is responsible for managing outstanding insurance and patient receivables, ensuring timely reimbursement, and reducing aging accounts. The role requires advanced knowledge of medical billing, denial management, claim follow-up, appeals processing, and payer-specific guidelines. The Senior AR Caller also supports team performance by providing guidance, training, and process improvement recommendations.
Key ResponsibilitiesAccounts Receivable Management
Follow up on outstanding claims with insurance companies through calls and payer portals.
Analyze unpaid, denied, and underpaid claims and take appropriate corrective actions.
Ensure timely resolution of aged accounts to meet collection targets.
Review and prioritize AR inventory based on aging and financial impact.
Denial Management
Identify root causes of claim denials and payment delays.
Initiate reconsiderations, appeals, and resubmissions as required.
Track denial trends and recommend preventive actions.
Payment Follow-up
Verify claim status, payment details, authorization requirements, and eligibility issues.
Coordinate with billing, coding, and provider teams to resolve claim discrepancies.
Escalate complex accounts requiring management intervention.
Quality & Compliance
Maintain HIPAA compliance and patient confidentiality.
Ensure documentation of all actions taken on accounts.
Adhere to client-specific processes and quality standards.
Team Support & Leadership
Assist in training and mentoring junior AR Callers.
Share payer updates, denial trends, and best practices with the team.
Support current process implementations and workflow improvements.
Required Qualifications
Bachelor's degree or equivalent experience.
36+ years of experience in US Healthcare Medical Billing and Accounts Receivab .
