01Overview
Location: Delhi
|
Aug 9, 2026
Job Description
A. Key Accountabilities
Base Operations & Performance:
Operational Excellence
Contributing towards the maintenance of defined OTP levels Coaching and counselling allocated
crew.
Conducting daily crew briefings as defined in performance indicators creating a service focus and
customer delight with each crew set. Meeting with crew post-flight to enquire about the flight and
customer feedback.
Assisting in the implementation of measures to improve NPS ensuring timely corrective action.
Communicating with crew sharing ways to provide outstanding service, grooming excellence,
appreciation for acts of service on board, willingness to cooperate during exigencies etc.
Assisting in managing crew availability as defined in performance indicators.
Assisting in conducting inquiries on discipline cases as per the defined process.
Highlighting delays in grounded crew.
Sharing appreciation and ensuring updating to crew files
Providing objective and timely inputs as defined in the process of crew promotion, contract
renewal, and probation confirmation.
Assisting with situational/operational exigencies, over and above day-to-day operations, as and
when required.
Safety:
Reiterate safety updates to allocated crew.
Contribution towards adherence to DGCA regulations, and conformance to audits.
Escalating violations based on defined SOPs.
Crew Engagement
Ensuring attendance by allocated crew and ground teams in periodic engagement activities.
Understanding and addressing day-to-day crew concerns including but not limited to hotel,
transport, compensation, uniforms etc.
Monitoring inputs by crew on internal communication platforms, recommending corrective action
where required.
Rostering:
Communication of emergency leave requests by crew.
Crew Training: Assisting in the implementation of planned interventions
Administration:
Maintaining smooth operations at respective base and adherence to SOPs
Liaising with inter and intra departmental stakeholders for enhanced effectiveness
Coordinating with all stakeholders internal and external on matters related to crew and
operations
People Management & Development:
Managing and developing crew and ground reportees.
Providing objective input based on performance and potential for the growth and development of reportees.
B. Skills/Qualities Required
Knowledge of Inflight Base Operations Operations Excellent Communication skills body language, oral, written.
Knowledge of Cabin Crew operations Empathic; even temperament; respectful and builds trust
C. Educational and Experience Requirements
Minimum Education requirements Mandatory: Graduate in any discipline
Preferred: Postgraduate in Management | Ops
D. Key Eligibility Criteria
10 years of flying experience
Minimum 3 years in an in-flight people management role, with flying experience as cabin
manager or cabin executive.
Minimum 2 years tenure remaining before superannuation
This position is tagged at E2 level. For Cabin Managers & Cabin Executives mapped at D1
grade, may choose to voluntarily apply to a position tagged at E2 (Senior Associate).
Candidates selected will have benefits applicable as per the grade of this position (E2).
No Final Warning Letter or Warning Letter within the past year or pending issue based on
guest, colleague
No BA+ (As per BA+ve policy)
No SRT/ART failures in the last 3 years
No SEP incidents related to flights for the last 3 years
Rating: 3 or above in last FY
Good attendance record for last 01 year
BMI: within range: 18.5-24.9
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