Banking Operations Senior Associate Graduate (Any) with minimum of 3 - 5 years of work experience in an international BPO Banking process. Excellent understanding or an SME of KYC/AML/CDD experience is mandatory Flexible to work in night Shifts Excellent Oral & Communication skills in English Strong understanding of KYC/AML concepts/process Maintain the necessary SLAs and report out to the team manager on a regular basis Anticipates problems and recognizes when to deviate from standard practices Seeking assistance or to resolve complex issues with the help of process knowledge Adhere to project requirements and department objectives To follow technical protocols and general procedures guided by department objectives Effectively communicate to coordinate job specific information and to collaborate with team members Participating in the training programs based on business needs Attending team meetings or customer calls (if required) To perform Quality Audits based on process requirements Should be able to lead the team as a process expert and lead Experience Level Senior Level .
