01Overview
Roles and Responsibilities
Handle inbound calls from healthcare providers to resolve claims-related issues.
Identify and escalate complex cases to senior team members for further assistance.
Maintain accurate records of all interactions with customers using CRM software.
Authorize or deny claims based on eligibility verification and policy terms.
Provide excellent customer service by responding promptly to queries and resolving issues efficiently.
Desired Candidate Profile
1-5 years of experience in AR calling, benefits administration, claims processing, life insurance, or US healthcare insurance voice process.
Strong understanding of healthcare BPO operations and regulations (US Healthcare).
Excellent communication skills with ability to work effectively over phone calls.
Ability to meet productivity targets while maintaining high-quality standards.
Location
Kochi
Night shifts (flexibility required)
Night shifts (flexibility required)
