01Overview
Senior Benefits Representative At Dow, we believe in putting people first and were passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. Were a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If youre looking for a challenge and meaningful role, youre in the right place. About you and this role : As a Senior Benefits Representative , you will be responsible for the operationalization and transaction of processes in different regions, being accountable for a broad range of benefits processes, as medical plans, savings and pension, and country specific benefits. You will need to idenfity major issues and patterns and find solutions within the established procedures. You will develop full proficiency in a range of benefits processes and procedures through job-related training and on-the-job experience, under leadership direction. You will need to understand how multiple teams, across the geos, coordinate efforts and resources to achieve goals and be able to explain complex information to members of your own team and other teams. Time management, pro-activity, organization and sense of urgency are critical skills to be successful on this role, together with strong cultural awareness and analytical thinking. Responsibilities Acts as primary point-of-contact for benefits inquiries (via phone, chat, and e-Request), identifying and delivering solutions to employees and People Leaders. Delegates and escalates queries as appropriate, but remains responsible through completion. Tracks progress, and provides continuous feedback to requestors on status of their queries. Engage in improving Knowledge Base and Case Management content for their assigned discipline, based on experience. Supports oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and e-Request queries, etc.). Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume). Involves and drives general continuous improvement processes. Leads data audits and analytics with a focus on benefit performance, cost and metric improvements. Qualifications Bachelors degree with a minimum of 4 years of relevant experience. Microsoft Office suite Excellent verbal and written English Benefits Administration Skills Analytical Thinking Detail-Oriented Process-Driven Troubleshooting Interpersonal communication Pro-activity Time management Organizing, Planning and Prioritizing Work Additional Notes Relocation assistance is not available with this position. The ability to accommodate flexible schedule aligned with international time Zone is essential. Benefits What Dow offers you We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need.when you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. Employee stock purchase programs (availability varies depending on location). Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan (401(k)), helping employees reach the Company match. Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. Competitive yearly vacation allowance. Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Groups (ERG) participation. Wellbeing Portal for all Dow .
