01Overview
POSITION DESCRIPTION
JOB TITLE : Senior Branch Manager
GRADE : AVP-I
DEPARTMENT : Branch Banking, TASC, TPP
LOCATION : Branch
SUB-DEPARTMENT : Branch Banking
TYPE OF POSITION : Full-time
REPORTS TO : Cluster Head/Regional Head Branch Banking
REPORTING INTO
Direct Reporting
BDE/AAM/AM
BSM/CA-AM
Dotted line reporting of certain Silver & Gold Branch Heads
Dotted line reporting of BOO/BOSM
ROLE PURPOSE & OBJECTIVE
This role is responsible for driving the entire business targets for liabilities assigned to the branch; Manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements; Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivans products and services; Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches.
This role monitors daily performance of branch staff and manages a team of 10 to 15 employees.
This role manages leadership reporting of BOO/BOSM & BSM.
In certain cases will have dotted line reporting of few Silver & Gold Branch Heads reporting to them
This role is assigned higher targets for their respective branches and is applicable only to Platinum & Titanium Branches.
SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
Entire liability target for the branch
CASA Book as per the branch
TASC Book as per the branch
BB-FIG Book as per the branch
Segment wise book (NR, Senior Citizen, HNI etc) as per the branch
Number target for all the respective products.
CA
SA
TASC
Snr Citizen
HNI
NR
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business
Implement branch specific marketing & communication strategies to continuously strengthen the Ujjivan brand.
This role is responsible for driving the entire business targets for liabilities assigned to the branch.
Manage exceptional customer service, proactive sales workplace and effici .
