01Overview
About the Role
Our client, a distinguished provider of property and casualty insurance, is seeking a seasoned Senior Claims Adjuster to join their established team in Kochi, Kerala, IN . This role is essential for managing complex claims investigations, evaluating damages, negotiating settlements, and ensuring fair and timely resolution for policyholders. The ideal candidate possesses a deep understanding of property and casualty insurance policies, excellent investigative skills, and a strong commitment to customer service. This is an office-based position, offering the opportunity to work closely with a supportive team and contribute to the company's reputation for excellence in claims handling. You will be a key point of contact for policyholders during critical times.
Key Responsibilities Investigate, evaluate, and negotiate complex property and casualty insurance claims in accordance with policy terms and company guidelines. Conduct thorough site inspections to assess damages and determine coverage eligibility. Interview claimants, witnesses, and other relevant parties to gather information and evidence. Review policy documents, repair estimates, and other relevant documentation to determine claim validity and settlement amounts. Negotiate settlements with claimants and legal representatives in a fair and efficient manner. Manage a caseload of claims from initial assignment through to closure, ensuring timely progress and accurate record-keeping. Maintain detailed and accurate claim files, documenting all activities, communications, and decisions. Identify potential fraud indicators and escalate suspicious claims for further investigation. Provide exceptional customer service to policyholders, offering guidance and support throughout the claims process. Stay abreast of relevant laws, regulations, and industry best practices related to claims adjusting. Requirements Bachelor's degree in Business Administration, Law, or a related field. Minimum of 5 years of experience as a Claims Adjuster, specializing in Property and Casualty insurance. Possession of relevant insurance licenses and certifications (e.g., IRDAI license). In-depth knowledge of property and casualty insurance policies, coverage, and claims procedures. Strong investigative, analytical, and negotiation skills. Excellent communication, interpersonal, and customer service skills. Proficiency in claims management software and standard office applications. Ability to work independently, manage time effectively, and handle pressure. Strong ethical conduct and understanding of compliance requirements. Willingness to travel for on-site assessments as required. Benefits This role offers a competitive annual salary, along with a performance-based bonus structure. Employees receive comprehensive health insurance coverage, including medical, dental, and vision benefits. We provide ample paid time off, encompassing vacation days, sick leave, and national holidays. Opportunities for professional development include advanced training programs in claims handling, negotiation skills, and specific insurance lines. A retirement savings plan with company contributions is available. The company culture emphasizes teamwork, professional growth, and a supportive work environment. .
